Credit Controller

Time Appointments are currently recruiting on behalf of a thriving business based in Chelmsford who are looking to appoint an experienced Credit Controller within their Finance Department. This is a fantastic opportunity to work for an award-winning business, who reward their employees with a competitive salary and excellent career prospects.\n\nThe successful candidate will play a pivotal role in managing the company's debtor process, ensuring that outstanding debts are recovered in a timely and professional manner.\n\nKey Duties & Responsibilities:\n\n * Managing a designated portfolio of insurance broker accounts, ensuring effective collection of outstanding premiums and balances\n\n * Conducting regular collection activity through phone calls, emails, and other approved communication channels to secure timely payments\n\n * Developing and maintaining positive relationships with broker partners, balancing excellent service with strong debt recovery practices\n\n * Addressing and challenging delayed payment trends professionally, escalating high-risk or overdue accounts in line with company procedures\n\n * Reviewing and managing aged debt reports, ensuring all collection actions are completed accurately and within agreed timescales.\n\n * Investigating payment delays and account discrepancies, collaborating with internal stakeholders to achieve prompt resolution.\n\n * Supporting the maintenance of accurate sales ledger records through account reconciliations, statement reviews, and related administrative tasks\n\n * Preparing and communicating regular reports on collection performance, outstanding debt positions, and disputed balances to management\n\nSkills & Experience Required:\n\n * Demonstrable credit control experience, preferably gained from the insurance industry or similar, along with a solid understanding of best practice recovery techniques to maximise the early collection of outstanding debt, whilst ensuring a customer focussed approach\n\n * A professional and confident manner, with strong negotiation and problem-solving skills\n\n * Proactive and innovative, with a positive 'can-do’ attitude\n\n * Strong accuracy and strong attention to detail\n\n * Excellent numeracy and literacy skills\n\n * Strong problem-solving abilities, with a willingness to adapt and find solutions\n\n * Excellent communication skills, both written and verbal\n\n * Proven experience of working to deadlines\n\n * Ability to work within a fast-paced environment, multi-task and prioritise workloads